PT.ASTRA INTERNATIONAL TBK; JOB CAREER VACANCY

AstraWorld is an operational unit of PT Astra International Tbk - Indonesia's largest automotive distributor for brands such as Toyota, BMW, Daihatsu, Isuzu, Peugeot, Nissan Diesel and Honda Motorcycle. Launched in 2002, AstraWorld’s service philosophies are innovative, trustworthiness, and helpfulness. AstraWorld Representative Offices are located in Jakarta, Bandung, Semarang, Surabaya, Denpasar and Medan. For more information, visit

http://www.astraworld.com

Telemarketing Coordinator

Job Scope

Main Function:

Manages the performance of telemarketing team that the targets are met at specific levels.

Responsibilities:

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Compliance to Telemarketing KPI
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Day to day monitoring
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Information dissemination and update
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Forecasting, staffing and scheduling
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Performance analysis and management

Requirements:

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Male/Female – age 22-35 years old
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Personality – presentable, with pleasing personality
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Minimum Diploma or Bachelor’s degree in a related field from a reputable university
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Preferably, with knowledge on process control and improvement
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Able to use basic Microsoft Office applications; knowledge on other related applications is a plus
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Good numerical and analytical skills, with basic knowledge on accounting
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Minimum of 1 year of team leader experience in a Telemarketing or Call Center
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Minimum of 2 years of experience as telemarketing agent

Language Proficiency

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English, Indonesia

Key Personal Characteristics:

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Excellent supervisory and leadership skills, with strong results orientation
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Excellent people development skills, including coaching and counseling
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Excellent communication skills, both in written and spoken form
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Strong sales target orientation, both for internal and external customers
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Proactive, hardworking, disciplined, and a team player

Head of Alliances Management

The incumbent will be responsible to build and maintain a strong portfolio of business partners to enhance AstraWorld’s value to its members.


Responsibilities include:

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Acquire new partners and maintain AstraWorld’s existing business partners which consist of internal partners (Astra International and its affiliates) and external partners (merchants)
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Negotiate terms of alliances based mutual business benefits and optimal value creation for AstraWorld members
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Build and maintain relationship with AstraWorld internal and external partners
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Coordinate with relevant partners to support execution of AstraWorld programs and campaigns
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Evaluate alliances’ performance and apply improvement actions

Requirements:

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Minimum bachelor degree from reputable university
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Minimum 6 years experience in business alliances development or similar job position
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Minimum 2 years experience in automotive industry
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Strong negotiation, communication, and leadership skills
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Familiar with business contract development process
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Possess a vast business network, not limited to automotive industry
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Computer literacy and fluency in English

Head of Customer Loyalty Program

The incumbent will be responsible to envision, implement and rejuvenate AstraWorld’s loyalty program, starting from ideas generation to program launching.



Responsibilities include:

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Develop and execute innovative loyalty program strategy to build customer bonding
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Define attractive membership schemes to induce frequent usage of AstraWorld’s benefits
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Lead efforts to develop new ideas for loyalty programs, events and promotions
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Review creative concepts for loyalty program activation and ensure alignment with business objectives
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Evaluate customer loyalty measures and apply improvement actions, including rejuvenating existing programs

Requirements:

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Minimum bachelor degree from reputable university
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Minimum 6 years experience in loyalty program development and execution
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Minimum 2 years experience in automotive industry
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Highly innovative, with innate ability to think out of the box and come up with fresh ideas to build customer loyalty
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Strong communication, product development and leadership skills
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Proven experience in implementing successful customer loyalty programs
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Computer literacy and fluency in English


Please submit your credential/portfolio/design example with your CV to:


PT Astra International Tbk - AstraWorld
Jl. Gaya Motor I No. 10, Sunter II
Jakarta Utara