HSBC is one of the world’s leading financial services organizations, with over 9,500 offices in 79 countries and territories. Besides being recognized globally, HSBC has also been named the Best Foreign Bank in Indonesia (FinanceAsia Magazine) for seven consecutive years. HSBC is an organization that promotes diversity and equal employment opportunities, and implements meritocracy in the work place.
Work with us
Live the HSBC way and Make the Difference
Phone Banking Staff (Code: PBS)
Responsibility :
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The jobholder is responsible to receive incoming calls related to inquiries, requests, complaints and banking transactions according to KPI standard performance.
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The jobholder is responsible to provide productive, accurate and efficient service by making sounds decision upon requests or transactions defined within his/her authority.
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The jobholder also needs to be able to grab sales opportunity by providing the complete information on Banking Products for cross-selling or potential customer promptly and professionally.
Requirements :
* Hold a minimum Bachelor degree from a reputable university.
* Possess a minimum of 1 year similar experience in a call centre or phone banking area.
* Good familiarity with banking related transactions process.
* Good verbal and written Indonesian and English.
* High level of personal integrity with customer service orientation.
* Able to maintain high degree of work accuracy in a timely manner and under relevant business instruction manuals and procedures.
* Fast learner with creative thinking and proactive approach.
* Willing to work under shift arrangement.
Sales Officer - Consumer Finance (SOCFJabodetabek)
Responsibility :
* The jobholder is responsible to lead and monitor direct sales team in order to achieve branch sales target.
Requirements :
* Possess Bachelor degree from reputable university.
* Must have a minimum of 2 years’ experience in direct sales force management, preferably in finance / banking, insurance or retail industry.
* Excellent communication and presentation skills.
* Sales driven, strong leadership, excellent interpersonal skills and service oriented.
* Must have commercial acumen, personal credibility, a marketing orientation and drive to succeed.
* Must demonstrate a high degree of integrity.
Send your application to the address below and please state job code as the email subject.
human-resources@hsbc.co.id
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