VACANCY AT PT.LUFTHANSA SYSTEMS INDONESIA

PT. Lufthansa Systems Indonesia, a joint venture company of PT. Garuda Indonesia and Lufthansa Systems Group GmbH, is one of the leading IT service providers for the airline and aviation industries.
To answer the challenges of the future, we are inviting young and dynamic professionals who would like to demonstrate their technical expertise and social competencies to the world.

REQUIREMENTS ANALYST

Responsibilities :
* Analyze Business processes and user requirement (requirement analysis: definition use case model and class model)
* Describes the functional concept to customers
* Documenting user requirements
* Define GUI (graphical user interface)
* Define additional, non-functional requirements

Requirements :
* Bachelor degree (S-1) in Information System/Computer Science or other related area
* Min. GPA 3.00
* Fluent in English, both oral and written, with min. TOEIC score of 600 (please provide TOEIC score when attending interview)
* Experienced in programming language, data and object modeling
* Experiences in software requirement analysis, specification of IT systems, and knowledge of modeling tools & RUP would be an advantage
* Preferably with some knowledge of airline business process

HELPDESK ASSISTANT

General Responsibilities :

Provide technical assistance to system users, Receives and answers, within well-established guidelines, call center questions and complaints, Refers to a superior all non routine or serious problems.

Specific Responsibilities :
* Provide technical assistance and support to system users.
* Receives and answers, within well-established guidelines, call center questions and complaints
* Answer users’ inquiries regarding software and hardware operation to resolve problems.
* Dispatches service request on a day-to-day basis and escalate problems to 2nd level trouble shooters.
* Maintain record of daily data communication transactions, problems and remedial action taken.

Requirements :
* Bachelor degree (S-1) in any discipline, preferably in Information System / Computer Science or other related area
* Min. GPA 3.00
* Fluent in English, both oral and written, with min. TOEIC score of 600 (please provide TOEIC score when attending interview)
* Age not older than 25 years old on 01.12.2006
* Willing to work in a shift working schedule

If you feel that you are the one we're looking for, please send your CV and Application Letter to:

E-mail :
recruitment@lhsystems.co.id

not later than 1 (one) week from the date of this job ad.
Only short listed candidates will be notified