To support our growth in Service Quality Group, HR Recruitment and Sourcing are currently inviting talents who seeks for new challenge to apply for :
SQ Service Development (Band C)
Requirements:
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Bachelor Degree/ Master Degree from reputable university.
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Have 3 – 5 years experience in service area, local or multinational company.
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Have experience in Banking industry.
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Strong leadership skills to lead project across the business.
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Have very good analytical, logic and positive thinking.
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Understand Project Management process
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Have good knowledge in Banking and non Banking operations.
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High proficiency both in Bahasa and English.
Responsibilities:
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To set up and implement the service strategy to increase the service culture, service awareness and service development across BII
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To control and ensure that the quality of the service across BII achieve the Customer Satisfaction Survey Index which is already set by the business.
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Initiate, lead and drive Lean or improvement project across the Functions in Branches and Operations to increase their productivity.
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Improve the quality of service for Security, Customer Service, Teller and all people in Branches and Operations.
How to Apply
Interested candidates are welcome to send the comprehensive resume together with your current photograph indicating SQSD in the subject line not later than
30 November 2009 to: Recruitment@bankbii.com cc to SStyaningsih@bankbii.com
HR Note
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Please indicate the code of position that you are applying (SQSD)
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No phone call will be entertained.
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Internal candidates are welcome to apply as well as to refer potential candidates from outside BII.
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Internal candidates required to direct supervisor permission prior to resume submission
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Performance appraisal of internal candidates should be min VG for 2 years in a row.
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Only short listed candidates will be processed
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HR Development will have full discretion on the hiring decision.
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