ANZ is accelerating the growth of its business in Asia. ANZ realises that our greatest asset is our people. That is why we are creating a unique climate of inspiration, leadership, values and great opportunities that will enable the best in market to thrive as part of our diverse team.

Client Service Advisor, Cash Management

Major Responsibilities
This role, reporting in to the Regional Manager Client Service – Asia is responsible for the servicing of clients within Cash Management - Asia. Providing the entry point and first experience for new customers the role of the Client Services Advisor is critical to delivery of new revenue and meeting customer expectations. In addition to this, your services extend to both complex and simple product fulfilment to support sales origination activities including, maintaining detailed records of activities, discussions, and agreed actions to ensure that information is accurate and issues are resolved promptly.

Leveraging the customer service proposition to act as a trusted customer service professional, you promote the service proposition by ensuring business partners are engaged appropriately, customer requests are actioned within a mutually acceptable time frame, and a proactive approach is taken to servicing clients. With a focus on continuous improvement, you will take it upon yourself to identify opportunities for process improvement, quality in service delivery, customer focus and implement process improvements either at own instigation or at the behest of Quality/Compliance, in line with ANZ’s risk and compliance policies.


You display a clear commitment to meet customer expectations with a strong focus on retention and service. You demonstrate the capacity to think laterally along with an ability to adapt to change. Ideally you are tertiary qualified in a related financial services stream with a minimum of 4 years relevant experience and an understanding and technical application of ANZ internal systems and networks and roles/products/services provided by ANZ Cash Management. This combined with excellent relationship building, documentation and project management skills make you the apt candidate for this post.

This is an opportunity to undertake a role with development opportunities. With our global head office in Melbourne you will have exceptional opportunity for professional development with a broad range of career paths.

Due to regulatory requirements, this role is only open to Indonesian nationals.

“Valuing everyone between A aNd Z”.

If you receive this advertisement through job boards, please apply through www.jobs.anz.com, quoting ref.no JAK 100368.

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