We are PT Arnott’s Indonesia, a multinational biscuit company with our very well know brands such as Tim Tam, Nyam Nyam, Stikko and Good Time. We invite qualified professional person to join us for the following position:


You will be assisting the R&D/QA Manager with secretarial works as well as involved in Customer Contact Center

Job Requirement :

* Min. D3, preferably in Public Relation, Secretary, General Management.

* Experienced in Secretary, Customer Service, Call Center at least 2 years

* Able to handle multiple administration task and correspondence

* Familiar with computer program (such as word, excel & power point).

* Fluent in English is a must.

* Pleasant personality, strong motivation, customer service oriented and able to work in a team


The job scope includes ensuring the delivery of exceptional service to the customers.

Efficiently and effectively lead and manage a team of Customer Service in terms of the following key activities :

* Maintain good relationship with key customers by having regular business review (monthly or quarterly)

* Maintain service level

* Manage weekly sales update vs target

* Ensure Order Process from Distributors (WRS), Outlet (PO) & New Product Development allocation

* Ensure Sales Order accurately entry into system

* Monitor schedule of shipment / delivery plan based on PO & WRS

* Manage inventory level, aging, stock & return/relocation handling (seasonal & NPD) in distributors

Job Requirements :

* University graduate in General Management or Industrial Engineering

* Having minimum 2 years exposure in similar position,

* Knowledge of Weekly Replenishment System (WRS)

* Having knowledge of supply chain management would be an advantage,

* Good interpersonal skills, able to work in team, strong leadership skills, analytical thinking, result-oriented, composure under pressure, and business savvy

* English proficiency is a must.

Please submit your application letter, a concise resume, and photograph to the email address below within 2 (two) week from publication of this ad. Put the position code on the email subject. Only short listed candidates will be contacted.


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