We are a Leading Multinational Lighting Company in Indonesia inviting high caliber professionals to join us for following positions :

Customer Service Leader(Based in Yogyakarta)

The Customer Service Manager is responsible for a team Customer Service Representatives in processing orders, debits, credits, returns, and in addressing more complex operational inquiries or issues. The Manager is required to make immediate decisions drawing on experience in exercising GE C&I policies, procedures, and guidelines

The incumbent will :
* Work with factory on production schedules and SCM on import delivery schedule to meet customers’ CRD. To ensure delivery schedules are communicated to sales and customers. To highlight any delivery issues well in advance.

* Lead and direct workflow of Customer Service Representatives to meet challenging and dynamic customer requirements and make decisions for staff on procedures and policy matters as issues are escalated.

* Perform or provide adequate training on Customer Service operational procedures for new and existing Customer Service staff.

* Direct resources within the Customer Service Team to ensure cohesion with new operation change or management initiative.

* Analyze and submit commercial sales data by working closely with SCM and Commercial.

The successful candidate can expect to work in a results-oriented multi-cultural environment, therefore the ability to withstand pressure.


Accountabilities :

Inquiry to Order process:

* Reviewing all aspects of tender document (Technical and Commercial)

* Developing a pre-engineering documentation for factory to have better understanding on the project BOM

* Reviewing customer specification to provide the highlighted issues for factory reference and provide any deviations/exceptions

* Preparing all related quotation documents i.e. Quotation Letter, Price Schedule, Technical Data Sheets, List of Deviations / Exceptions, List of Components, Brochures, etc.

* Clarification with client in respect to detail technical specification, drawings and other related tender documents

Order to Remittent process:

* Preparing of actual list of purchased equipment to GE Main distribution center in the region

* Technical clarification with Client/End User for factory reference to manufacture or preparing approval drawings

* Expediting approval drawings for customer approval

* Expediting factory lead time in coordination with MDC

* Generating project time schedule, progress report and necessary documentations require by the customer

* Arrange the site supervision for erection and commissioning and training program for customer

* Handling customer complaints thru our customer service team

Please send by e-mail your full resume detailing work experience, qualifications, with a recent photograph, not later than 10 days after this advertisement to :

JL. Magelang KM 9,6 Denggung
Sleman - Yogyakarta



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