Royal Philips Electronics of the Netherlands is a global leader in healthcare, lifestyle and technology, delivering products, services and solutions through the brand promise of "sense and simplicity".
Headquartered in the Netherlands, Philips employs approximately 125,500 employees in more than 60 countries worldwide. With sales of EUR 30.4 billion in 2005, the company is a market leader in medical diagnostic imaging and patient monitoring systems, energy efficient lighting solutions, personal care and home appliances, as well as consumer electronics.
80,000 registered patents illustrate the innovative nature of the company. In a world in which technology increasingly touches every aspect of daily life, we want to bring 'sense & simplicity' to consumers with advanced, easy to use products that are designed specifically to meet their needs, wherever in the world they may be.
For Philips, improving lives with light goes back to our founding fathers in 1891. At Philips Lighting, we carry this tradition forward, across all three domains: Healthcare, Lifestyle and Technology.
Through a huge array of products, and variety in design, intensity, color and effects, we help make life easier and more efficient. From lighting for interiors and offices to Olympic Stadiums and the Eiffel Tower, we beautify people's homes and public spaces and enhance safety and a sense of well-being.
Light can provide heat, purify water, treat disease, increase road safety - even play a role in semiconductor manufacturing - and we're active in them all.
Philips has been the market leader in lighting industry in Indonesia for many years.
ORDER DESK - LIGHTING COMMERCIAL • (1 position) • Philips Lighting • Jakarta
ORDER DESK - LIGHTING COMMERCIAL for Jakarta
KEY AREA RESPONSIBLE :
* Order Monitoring : Ensure Customer order processed accurately and timely to meet or exceed Customer expectation by doing daily order status monitoring and troubleshooting. At this moment, manual data entry and order confirmation using SAP system is still needed until electronic ordering can be implemented.
* Process Control and Coordination : Overseeing and coordinating the entire order delivery process with other Supply Chain functions such as warehouse and distribution team to ensure goods delivered to Customer on time, with Planning & Procurement, to ensure good receiving process is according to the agreed plan. Escalating issues and problems to Sales team, Finance & Accounting team, and Management to get resolutions.
* Analyses and Reporting : Provide Weekly sales and order status analysis for Sales team, Weekly Customer service Key Performance Indicator root cause analysis and resolution, Monthly internal report to Management and Monthly Report to Customer.
* Customer Communication : Conducting regular Customer visits and meetings to update Customer on service policy such as Order book deployment, Order status update, Customer service performance report, and getting Customer feedbacks.
* Improvement Projects : Other improvement projects to further enhance customer value and business process performance, for example: Customer Service Level Improvement, Order Processing Time Reduction, Delivery Improvement, etc
KEY OBJECTIVE :
To provide Customer Services to Philips Lighting Customers and to enhance customer value and business performance through coordinating all aspect of order processing such as order monitoring, Process control and coordination, Analysis and Reporting, Customer communication, and other improvement projects.
PERSONNEL QUALIFICATIONS :
* Min. Bachelor degree (S1) with strong marketing and industrial background.
* Years experience in Order Desk of FMCG
* Good knowledge in Supply Chain
* Good interpersonal skill
* Good communication skill (Both Indonesia & English)
* Familiar with SAP
* Good computer literate
* Not more than 30 years old
PERSONAL CHARACTERISTIC :
* Has good knowledge on marketing management and industrial operation.
* Familiar and understand marketing and industrial incl. its relevant tools.
* Outgoing personality and has a good teamwork and communication skills.
* Dynamic and has good initiatives.
* Have been trained in training of trainer.
* Honesty, good self-confidence, independence and consistence.
* Have good leadership skills with Self control under pressure
* Positive attitude, Good interpersonal skills / able to influence others
* Dynamic and mature personality.
explore our website www.philips.com to know us, or found our career opportunities in www.philips.com/careers
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