DHL is the global market leader of the international express and logistics industry, specialising in providing innovative and customised solutions from a single source.
DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions, combined with worldwide coverage and an in-depth understanding of local markets. DHL's international network links more than 220 countries and territories worldwide. Over 170,000 employees are dedicated to providing fast and reliable services that exceed customers' expectations.
DHL Express has been operating in Indonesia since 1973. Beginning in 1982, DHL¡¦s operations in Indonesia have been carried out by PT. Birotika Semesta. Today, PT Birotika Semesta/DHL Express is the largest air express company in Indonesia, with 90 outlets, 740 employees and is supported by a fleet of 300 vans equipped with radio communications. DHL Express not only delivers documents, packages and freight, but also provides value-added services to its customers through a variety of logistic solutions.
DHL is 100% owned by Deutsche Post World Net.
Security Field Support Officer
Overall Role Purpose
This position is responsible for the coordination of, and investigations into all security incidents relating to DHL’s assets,
personnel and shipments carried by DHL.
This is a stand-alone position required to work independently of other areas within operations. Investigative work will form a large part of the positions activities and the holder will be required to liaise with police and other law enforcement agencies as well as third party security organizations.
Skills / Qualifications
* Preferably a college diploma or degree
* Minimum 5 years in law enforcement agency or equivalent
* Sound investigative record with investigation courses completed
* Strong contact with relevant local government bodies
* Excellent investigative skills
* Excellent communication and report writing skills in English
* Ability to follow up diligently and resolve cases/ issues in a timely and effective manner
* Be a good listener in order to clarify needs.
* Have a good knowledge of databases and related technology
* Ability to collate all necessary information with strong attention to detail
* Readily absorb and keep up to date with new product information, procedures and process flows
* Maintain performance under pressure and be able to respond to deadlines and urgent situations.
* Be proactive, have a sense of urgency and initiative to respond to customers’ needs.
* Be conscientious, honest, reliable and meet commitments
* Maintain a good corporate image when dealing with customers
Accountabilities
* Manages and Maintains the Security Incident Database for all security incidents.
* Conducts investigations into security incidents e.g. loss/theft of shipments, company assets, and criminal acts against property or personnel.
* Assist the Security Manager in the delivery of the SAFE training programme.
* Assist HR Department in the recruitment and background checking of new employees.
* Assist and guide local and regional management in the handling of often complex legal, personnel and procedural issues and minimize DHL’s exposure to liability in any civil or criminal actions that may result from the incidents investigated.
* Maintains the Security Incident Database for all security incidents.
* Apply analytical processes to gauge losses, estimate the probability of recurrence, the financial impact and, most importantly take a pro-active counter measures.
* Development, implementation and ownership of specialist training in the undertaking of investigations and the reporting and follow-up actions that are required for investigations both in-country and Regionally/Globally.
* Produce monthly reports of incidents and the subsequent investigations to country and regional management.
* In the area of preventive security, the investigations managers activities shall include threat assessments; advice and counsel to management on dealing with those threats; employee education and public awareness programmes; consultation with employees and management on Code of Conduct matters.
* Comply with company policy, civil laws and national Labor Relations Rulings when conducting investigations to ensure the company is not exposed to criminal or civil charges.
* Security assessment of new products and services; and the establishment of security standards, policies and practices to protect DHL personnel, property, revenues, information and other assets.
* Develop prevention-based strategies to ensure the highest integrity of shipments.
* Close cooperation with DHL Country Security Managers or appointees in conducting investigations.
Please send your resume to resourcing.id@dhl.com before May 25, 2007
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