is looking for young, dynamic, self-motivated and dedicated person to fill the following positions for its expanding banking operation
STRATEGIC DEVELOPMENT
(Manager Level)
Key Responsibilities:
*
Improve the service level of Commonwealth Bank through:
*
Analyze and evaluate the service quality implementation of the bank
*
Enhance the service level and develop the service quality strategically
*
Analyze and improve the service process in relation with service quality improvement
*
Develop programs to implement the service quality planning
Required Qualifications and Skills:
§ Minimum Bachelor's Degree from reputable university with IPK > 3.00
§ Minimum of 4 (four) years banking experience in Service Quality area
§ Experienced in handling service quality
§ Experienced and has proven in improving service quality performance
§ Have a service quality mindset and present a positive attitude
§ Have a strong presentation skills
§ Good leadership skills, persuasive and people management
§ Good judgment, presentation and problem solving skills
§ Excellent communication and interpersonal skills
§ Proactive, full of initiative and able to work efficiently and cooperatively within a team environment
§ High accuracy, excellent administration skills and demonstrate high service attitude
§ Highly motivated, disciplined, and able to work under pressure with minimum supervision
§ Excellent PC literacy and proficient in written and spoken English
PROGRAM DEVELOPMENT
(Manager Level)
Key Responsibilities:
§ Improve the service level of Commonwealth Bank through:
* Develop programs to internalize the service quality culture
* Conduct training as part to encourage the service quality implementations
* Evaluate the service quality performance and responsible for branch service improvement
Required Qualifications and Skills:
§ Minimum Bachelor's Degree from reputable university with IPK > 3.00
§ Minimum of 4 (four) years banking experience in Service Quality area
§ Experienced in handling service quality
§ Experienced in conduct training and developing program and/or module for service quality
§ Have a service quality mindset and present a positive attitude
§ Have a strong presentation skills
§ Good leadership skills, persuasive and people management
§ Good judgment, presentation and problem solving skills
§ Excellent communication and interpersonal skills
§ Proactive, full of initiative and able to work efficiently and cooperatively within a team environment
§ High accuracy, excellent administration skills and demonstrate high service attitude
§ Highly motivated, disciplined, and able to work under pressure with minimum supervision
§ Excellent PC literacy and proficient in written and spoken English
Please send comprehensive resume along with contact telephone number and recent photograph within 2 (two) weeks to:
Human Resources Department
Commonwealth Bank
rbs.recruitment@commbank.co.id
All applicants will be treated in strict confidence. Only short-listed candidates will be notified.
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