ADB seeks qualified professionals to fill this position in the Office of Administrative Services (OAS)
Head, Commercial Services
IMMEDIATE REPORTING RELATIONSHIPS:
The position reports to Director, OAFA.
The following staff positions report to the Head, Commercial Services: National Officers and Administrative Staff.
JOB PURPOSE:
Undertake the efficient and effective management and
operation of ADB’s commercial services, which include (i) food services, (ii) commissary and fuel station services; (iii) individual commercial services; and (iv) client relationship management. Other commercial services may be developed and included in the future as consistent with the section’s objectives of contributing to the efficient functioning of ADB operations.
EXPECTED RESULTS:
Section operations management
* Develop and lead in the implementation of the annual work program of Commercial Services Section, establishing functional goals, operational processes, monitoring progress, and managing its human resources
* Plan and develop strategies as well as supervise operations and human resources of the section to meet changing customer requirements and enhance logistics management in support of ADB’s expanding operations
* Establish and sustain a culture of client orientation and service excellence in the section
Commercial services management
* Initiate, develop, and implement business plans consistent with ADB’s policies and procedures in ensuring delivery of commercial services to clients
* Lead the section personnel in achieving high performance standards and quality service in the various areas of commercial services
* Oversee that outsourced service providers meet their service level agreements
* Manage the overall relationship of service providers and clients, including the mediation and resolutions of issues and disputes
* Maximize return on capital/ resource employed for the commercial services operation by developing and implementing appropriate financial, economic and operational control measures
* Conduct periodic studies, benchmarking with other international organizations, and developing creative solutions for current and new areas covered by the section’s activities
Staff Supervision
* Provide leadership and support to reporting staff
* Manage the performance of reporting staff, providing clear direction and regular monitoring and feedback on performance
* Ensure the on-going learning and development of reporting staff
CORE COMPETENCIES:
Technical Knowledge and Skills
* Can give help and advice to others based on their specialist area of knowledge and skills
* Uses technical knowledge and skills to complete complex work
* Uses technical knowledge and skill to improve work systems
Client Orientation
* Works to meet needs of clients according to ADB policy
* Communicates often with clients and seeks to understand and anticipate their needs
* Works with clients to find ways to meet changing needs
Achieving results
* Finds ways to reduce time and cost of completing work
* Monitors work and progress and makes improvements
* Works with others to overcome problems and finds alternative ways to complete work when necessary
Working together
* Provides practical support and encouragement for team members
* Encourages all team members to work together
* Sets priorities for the team and ensures they are followed through
Learning and knowledge sharing
* Learns new skills and knowledge and applies them
* Continuously finds new solutions to problems
* Leads the team in sharing knowledge and expertise
KEY RELATIONSHIPS:
* Director - Work planning, feedback, personal development, results
* External Clients - Conduct of periodic studies, benchmarking with other international organizations
* Internal Clients - Provision of quality service in the areas of food services, commissary and fuel station services, individual commercial services, client relationship management, and other commercial services
EDUCATION REQUIREMENTS:
A university degree in Business Administration, Management, with a major in accounting, hotel and restaurant management or related fields, preferably at postgraduate level or its equivalent
RELEVANT EXPERIENCE AND OTHER REQUIREMENTS:
* Suitability to undertake the responsibilities mentioned above at the required level
* At least 5 years of relevant experience in a commercial service function in a multi-cultural business environment, including the management of both staff and out-source agency persons and a proven ability to initiate and develop projects within a commercial service environment, preferably with exposure to Total Quality Management (TQM) techniques and e-commerce
* Experience in cost control and managerial accounting/reporting using international standards
* Strong analytical, negotiation and interpersonal skills, with ability to liaise effectively with all types of internal and external clients
* Excellent oral and written communication skills in English and evidence of substantial English report writing skills in a business environment; with exposure to research methods and associated reporting
* International experience working in several countries
IMPORTANT INSTRUCTIONS:
Established in 1966 and headquartered in Manila, Philippines, ADB's multicultural staff come from over 50 member countries. ADB offers an internationally competitive salary paid in US dollars. Salaries and benefits are generally free of tax except for citizens of some countries, primarily the USA and the Philippines, whose incomes are taxed by their respective governments. While the position advertised is for the ADB Headquarters in Manila, Philippines, ADB staff must be prepared to serve in any location outside its Headquarters at the discretion of Management. Applicants must be nationals of one of ADB's member countries.
Apply electronically, quoting Ref. No. EXT-PS06-187(8)-OAFA-CS and job title on subject line and attaching application form to email address CS-jobs@adb.org no later than 7 March 2007, 5:00 p.m., Manila time.
Applications from qualified ADB staff will be considered first before external applications.
Gender and cultural diversity is a core recruitment value and women are actively encouraged to apply.
Due to the volume of applications, ADB will not be able to respond to inquiries about application status and will only contact shortlisted candidates. Applications lacking the job reference number and job title or using the wrong e-mail address will not be considered.
No comments:
Post a Comment